EZCloud Setup

Downloading the app and choosing how to use the cloud

Decide on the main way you are going to use the EZCloud. There are two main ways:
• Way number one is register all devices to a cloud account made for your company and then share each device to your customers.
The benefit to this is you will always have remote access to your clients devices to help with remote troubleshooting and maintenance.
The cloud website will allow you to reset customer's passwords with this, and you can check the device online status.
• The second way is to register all the devices to the client's accounts. Then when the client needs help they can share the device to you.
The benefit to this is the customer may feel more secure that the installer has no access to the device.
You will not have to manage the device and share to additional users for the customer they will have full device access.

After making the decision on which way you wish to use the cloud each person viewing the system will need to download the Uniview app.
• Download the EZView app on iOS or Android (This app is recommended for installers and tech savvy end users)
• Download the EZLive app on iOS and Android (This app is recommended for end users)

Registering a cloud account

Next the client will need to make a cloud account (The installer will need to make a cloud account as well if this is the first time using the cloud)

There are two ways to make a cloud account:
• First way to create a cloud account is via the cell phone app. When the app is first installed the user will go through the welcome screens and then will be shown the cloud login page where the client can then click on "Sign up." If the app is already installed and the client skipped this part it can be accessed via the main menu of the app by clicking "Log in" at the very top and then clicking "Sign up."
• The second way to register a cloud account is from the direct EZCloud website. This website also allows for users to remotely access the device from a computer via internet explorer. The website URL is http://en.ezcloud.uniview.com. The user will then click the "Sign up" button in the upper right hand side of the screen.

Note: When creating a cloud account the user will have to enter in an email address. Then click on acquire/verify to receive a verification code. The user will then need to place this verification code into the sign up form. This means that the user signing up will need access to their email. The verification codes are only valid for 30 minutes.

Logging in and registering a device to the cloud

After creating an EZCloud account the user will need to log in. In most cases the app and web browser will automatically log the user in after registering. If this does not happen you can log into the newly created account the following ways:
• On the web navigate to the home page of the EZCloud website. Then click on "Log in" in the upper right hand corner.
• On the EZView phone app open the main menu of the app and click on "Log in" at the very top and sign in.
• On the EZLive phone app click on the "ME" button in the bottom right and then click on "Log In"

Units can be registered directly online via the EZCloud website and they can also be registered via the phone apps.
• Via the web browser the user will click on "+ Add Device" in the upper right, then type in the device name they want to use and the device registration code. The registration code can be found in the main menu of the device under the "System > Network > EZCloud" menu.
• On the phone the first user (or installer) will open the main menu of the app and navigate to the "Devices" menu. Then click on add at the top in the middle of the screen. Select "Scan" as the add mode. At this point the camera on the phone will open, the user can go to the "System > Network > EZCloud" menu on the NVR or to the sticker on the bottom of the unit and scan the QR code. This will in put the registration code for the user. Then the user will fill out the device name and click on the "Start Live View" button at the bottom of the screen or the "Save" button in the upper right.

Note: Only one user can scan the QR Code all other users will use the same EZCloud account on their devices or they will make their own cloud account to use on their device and then the owner account will share the device to them.

Sharing a cloud device

Sharing a device to different account can be done in multiple ways. There are two main ways to share the device and one less used way.

The first main way to share a device is via the EZCloud website. Once a user is logged into their cloud account and the device is registered they can then click on the device "Share" button, this will then ask the sharing user to type in the second users e-mail address they registered to the cloud with or their cloud username. Then it will ask for a valid till period (we suggest at least 5 years for admin users). When the valid till date is reached the user that the device has been shared TO will then no longer have access. Next "User Rights" will set the rights to the user the device is being shared to. These user rights come directly from the recorders accounts, if you want to limit users the account will be set up directly on the recorder and they will then appear in the user rights list. Last "Description" can be any amount of information that the sharing user wants to note.

The second main way is via the EZView app. In the EZView the user will open the main menu and navigate to the "Devices" menu. In devices the user will click on the device they wish to share and then in the pop up menu the user will click on the "Share" button. The app will then ask for the second cloud accounts email address or username, the valid till period and for the users rights. Once each field is selected or filled out click on "Share" at the bottom of the screen.

The third way to share the device that is not used that often is via QR Code. In the EZView the user will open the main menu and navigate to the "Devices" menu. In devices the user will click on the device they wish to share and then in the pop up menu the user will click on the "Share" button. Next at the top of the sharing menu click on the QR code button. The app will then ask for a password, this password is any password that the user wants to create (the password does have to be 8 characters with one capital and one number or symbol.) This password is just to secure the QR code so that way it can only be scanned and used by the people that know the password. After setting up the password set a valid till date and then select the user rights and then select from one of the 3 options at the bottom.
• Option 1 is to share the device, this will pop up all the different apps on your phone that you can use to send the QR code to someone.
• Option 2 is to save the QR code to your phones gallery to be used to send later.
• Option 3 is to delete the QR code so that it can no longer be used even it was already sent to someone.

After the device is shared to a user the shared device will automatically pop up into their devices list. Sometimes the device list may need to be refreshed to display a newly shared device if the app was already open when the device was shared. To refresh the device list navigate to the main menu of the app and go to "Devices" and then press and hold anywhere on the blank part of the screen and then drag down, when prompted release to refresh let go of the screen. Where ever the user logs into their cloud account, whether they are the owners of the device or whether the device was shared to them, the device will be listed automatically for them they will never have to rescan the QR code or have the device re-shared to them for each new device they want to use.

Starting Live View

Once everyone has access to the device they can start to live view and playback the cameras.

Starting live view on the EZView app is done view the Live view option in the apps main menu. Once in the live view users can click the camera in the upper right hand corner of the screen. This will display the device list, in the list if the user clicks the device once it will lightly fill in the circle with a light blue shade. This indicates that it auto selected the channels that actually have a camera on them and none of the empty channels on the recorder. If the user clicks the device again the circle will fill it and have a check mark this indicates that it selected all channels including the empty ones. After the user has selected their cameras to view they click on "Start Live View" at the bottom.

Accessing the device and displaying the cameras live view the web browser could require a couple changes to the computer.
The main way to access the cameras via a computer is using Internet Explorer and navigating to http://en.ezcloud.uniview.com.
From the front page of the website the user will click on the "Log In" button in the upper right. Next the customer will log in. Once the customer is logged the device list will be displayed. The list will be separated into 3 different sections. The first section is for devices that the user has scanned themselves. The second section is for devices that have been shared to the user. The third section is for devices that the user has shared to other customers. Once the customer has found the device in the list that they wish to view they will click on the "Access" button all the way to the right hand side of the screen. At this point the device will pop up in a new window and it will automatically log into the recorder to the live view. The user then has full access to the recorders web browser service. They can open cameras by clicking on the "Play" button in the bottom left of the screen.

Sometimes the Internet Explorer may not load something correct or work correctly without some computer adjustments below are some of the main reasons the recorder may not work correcty:
• The computer is running an anti-virus software that blocks active X plugins (the main one is Webroot. Webroot HAS to be disabled)
• The active X plugin is not installed or not running correctly
• Internet Explorer does not have admin rights, try to run the browser as Admin
• There is a popup blocker enabled that is blocking the recorder from popping up in its new tab
• The device is offline, this normally means a network problem at the device site and should be troubleshoot on site.