Frequently Asked Questions
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No Video From Analog or HDCVI Camera
I can not connect to the IP channel
After I connected to the IP channel, the single window output is OK, but the multiple windowed output is blank
After I connected to the IP channel, there is no video output in the one window or the multiple window mode, but I can see there is bit stream
How to reset Dahua DVR admin password ?
General Questions
Uniview
How do I play back files that have been downloaded from my DVR?
What are the apps for Uniview?
How to get a Temporary Password for Uniview NVRs or IP camera?
What steps can I take to increase recording time on a DVR/NVR without replace the hard drive?
Can you have the recorder send a text instead of an email?
I'm having trouble viewing my DVR using Internet Explorer
What methods can I connect to my recorder with EZ Station?
What is the default username and password for a UNV Camera?
What is the camera's default IP address?
I’ve configured my system to send out email notification when motion is detected. I’m not getting any email notifications. Why?
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Guarding Vision
Encryption Key Issue/Solution
HOW TO CONFIGURE ONVIF PROTOCOL WITH FIRMWARE V5.5.0
Can you have the recorder send a text instead of an email?
I’m trying to enable the Guarding Vision service on my recorder but I can’t seem to get it to come Online. Why?
In the Guarding Expert app for the mobile devices, how do I see more than 32 cameras?
When I attempt to login to the recorder via the web over port, it brings up the login prompt for a camera instead. It’s like I’m logging directly into the camera and instead of the recorder. Why?
How do I restore my camera(s) to factory default settings?
If my IP cameras are connected to a Lan-based PoE switch, I can login to them directly using Internet Explorer. How can I directly access the IP cameras if they are connected to the recorders embedded PoE switch?
What is the maximum cable run for a TVI system?
How many simultaneous connections are permitted, per camera?
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No Video From Analog or HDCVI Camera
1. I connect the camera to the device and there is no video output. If there is no video then test your power supply or try another power supply. Solution: replace the power supply. 2. If there is no video then test your coaxial cable and BNC connections for continuity or try another cable. Solution: replace the coaxial cable with BNC connector. 3. If there is no video then test your device(i.e. recorder) male BNC connectors by switching BNC cable to other channels. If one works and another doesn't then your BNC ports are mis-configured. Solution: Re-configure the port to "Coaxial" in the HDCVI recorder (main menu*>Setting*>Camera*>Channel type). 4. This series device does not support the analog camera of all brands. Please make sure the device supports general standard definition analog camera, HDCVI. Solution: purchase compatible hardware. Back to TopI can not connect to the IP channel
1. I connect the camera to the device and there is no video output. If there is no video then test your power supply or try another power supply. Solution: replace the power supply. 2. If there is no video then test your Ethernet cable and RJ-45 connections for continuity or try another cable. Solution: replace the Ethernet cable with RJ-45 connections. 3. If there is no video then check if the camera is online or not by plugging only one camera in at a time and using our Config Tool to find it and configure the IP address to DHCP. 4. If you can see the camera on the Config Tool but cannot add the IP camera Check IP channel setup is right or not (such as IP address, user name, password, connection protocol, port number.). 5. If this doesn't work The camera has set the white-list (Only the specified devices can connect to the camera), and you will need to manually reset the camera. Please find your product on this site to find where the reset button is located, this requires some disassembly. Back to TopAfter I connected to the IP channel, the single window output is OK, but the multiple windowed output is blank
1. In multi window the output is blank. Check if the sub stream of the camera has been enabled or not (Main Menu->Storage->Record). Solution: substream recording was not setup. 2. If the multi window output is blank, then check the sub stream type of the camera is H.264 or not (Main Menu->Remote Device->Encode). Solution: the encoding stream was setup incorrectly. 3. If the multi window output is blank, then check if the device supports camera sub stream resolution or not (such as 960H, D1, HD1 and etc.). Solution: Find compatible hardware. Back to TopAfter I connected to the IP channel, there is no video output in the one window or the multiple window mode, but I can see there is bit stream
1. If you checked the steps above, then check the camera setup (such as IP address, manufacturer, port, user name, password, remote channel number and etc.). Please make sure It supports the products of other manufacturers. Solutions: Find compatible settings or hardware. Back to TopHow to reset Dahua DVR admin password ?
To reset a Dahua DVR and recover the admin password, you just need to either use a reset button located on the motherboard, try a default password or use a software to generate a new password based on the device date.. The password reset procedure To reset the DVR to factory default just follow the steps: 1. Power off the DVR; 2. Press and hold the button; 3. Power on the DVR; 4. Keep the reset button pressed for 30s; 5. Create a new password for the admin account. The process must be done exactly this way. Just make sure you have a monitor attached to the DVR and the power cable is disconnected before starting the process (step 1) and connect the cable while holding the reset button. You must hold the button until the DVR resets, which will take around 20 to 30 seconds and you will be able to see this information in the monitor. Back to TopHow far can I run an Ethernet cable for my IP camera?
CAT5/CAT6 can go up to 300ft. Back to TopHow do I play back files that have been downloaded from my DVR?
The files downloaded from your DVR are encoded in a proprietary format. In order to view them you must use the File Player utility that was included on the CD that came with your DVR.
Back to TopWhat are the apps for Uniview?
EZView for Android and iPhone. EZStation for Windows and Mac. Back to TopHow to get a Temporary Password for Uniview NVRs or IP camera?
Email us device Serial Number and system date. We will generate a temporary password valid only for the SN# and date given. Use the temporary password to log into admin. You will then be directed to create a new password. Back to TopWhat steps can I take to increase recording time on a DVR/NVR without replace the hard drive?
You can set up the DVR to record on motion only. You can also reduce Frame Rate (FPS), Bit Rate, and/or Resolution. (Note: This may reduce the video quality of the recording) Back to TopCan you have the recorder send a text instead of an email?
Not natively. But it may still be possible. See below… http://www.wikihow.com/Send-a-Text-from-Email Back to TopI'm having trouble viewing my DVR using Internet Explorer
Make sure to download and install the plugins when prompted. You may also need to add the DVR to compatibility view settings by going to Internet Explorer Tools -> Compatibility View Settings -> Add. Back to TopWhat methods can I connect to my recorder with EZ Station?
EZCloud, DDNS, IP Address Back to TopWhat is the default username and password for a UNV Camera?
Username: admin Password: 123456 Back to TopWhat is the camera's default IP address?
Default IP address is 192.168.1.13 (or 192.168.0.13), but the camera is set for DHCP as well. If plugging the camera into a router, it will be assigned an IP address from the router. Please use EZTools to find the camera's IP in this case. Back to TopI’ve configured my system to send out email notification when motion is detected. I’m not getting any email notifications. Why?
There are several reasons why email notification upon motion detection might not function as designed. – Make sure that the recorder is correctly configured for IP/internet connectivity. – Make sure that the sending email account is gmail. – Make sure that the sending and receiving email accounts are not the same. – Make sure that the system is actually ‘recording upon motion detection’ and that the Linkage Method is set to Send Email. Back to TopEncryption Key Issue/Solution
Hikvision has created an Encryption Key whenever you use the Cloud P2P feature. When you use this feature it will create a Encryption Key for you to use on each Computer and Device that wishes to remotely or locally view the Camera's. This can be very frustrating as for every equipment you would need to type that Encryption Key. Through the Browser you need to head on over to the Configuration Tab. Select the Local Tab. Under Live View Parameters Section, go to where it says "Encryption Key" This is where you type in the Encryption Key that was given to you at the DVR. Re-log back into the unit and you should be able to see the Live View streaming again. NOTE: This Encryption Key can only be found when you are Physically logged into the Unit, because remotely it will not show this for security reasons
Back to TopHOW TO CONFIGURE ONVIF PROTOCOL WITH FIRMWARE V5.5.0
Hikvision has changed the way ONVIF protocol is setup in v5.5.0 firmware version. The main reason for this change is to provide better security for the cameras by default. In firmware version v5.5.0 and above ONVIF is disabled by default. Note the user management system in ONVIF is now independent of the user management system on the camera. The following Hikvision document shows how to setup a camera for ONVIF using firmware v5.5.0 and above. https://www.hikvision.com/ueditor/net/upload/2017-12-05/ff341269-5b95-42eb-bd1d-13624d6f24e6.pdf
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